Privacy Policy

1. Who we are

RideDeal operates a Sri Lanka transfer and tour booking platform. This policy explains how we handle personal information when you browse the site, create an account, request a quote, or contact support.

2. Information we collect

Account and booking details such as name, email, phone / WhatsApp number, trip locations, dates, vehicle preference, and messages you send to RideDeal.

Technical data such as browser type, device information, and basic usage logs needed to keep the service secure and reliable.

Optional information you choose to share in support chat or quotation notes.

3. How we use information

To create and manage your account, process bookings and quotes, communicate trip updates, and provide customer support.

To improve service quality, prevent fraud or abuse, and meet legal or regulatory obligations.

We do not sell your personal information.

4. Sharing

We may share booking details with drivers, partners, or operations staff only as needed to fulfill your trip.

Service providers that host our systems or send email/SMS may process data on our behalf under confidentiality obligations.

We may disclose information if required by law or to protect the safety of passengers, drivers, or the public.

5. Retention and security

We keep booking and account records for as long as needed to provide the service, resolve disputes, and meet legal requirements.

We use reasonable technical and organizational measures to protect personal data, but no online system is completely risk-free.

6. Your choices

You may update account details, request access to information we hold about you, or ask us to correct inaccurate data by contacting support.

You can opt out of non-essential marketing messages. Transactional messages about your bookings may still be sent.

7. Cookies and similar tech

We may use essential cookies or local storage to keep you signed in and remember booking drafts on your device. You can clear these through your browser settings.

8. Contact

Privacy questions: use the Contact page or support chat. For booking-specific requests, message us from My Bookings when signed in.