Terms of Service

1. Agreement

By creating an account, requesting a quote, or booking a trip with RideDeal, you agree to these Terms of Service. If you do not agree, please do not use our website or booking services.

2. Our services

RideDeal provides private transfer and multi-location travel arrangements in Sri Lanka. Single-drop trips may show fixed rates when available. Multi-location and custom itineraries are quotation-based until confirmed.

Displayed rates and itineraries are estimates until your booking is accepted and confirmed by RideDeal.

3. Accounts and bookings

You must provide accurate contact details (including a reachable WhatsApp or phone number and email) so we can confirm bookings and send updates.

Booking requests are not guaranteed until RideDeal confirms them. We may decline or adjust a request when a vehicle is unavailable, a route is unsafe, or information is incomplete.

4. Payments and quotes

Quoted amounts are typically in LKR unless otherwise stated. Final fare, inclusions, waiting time, and extra stops will be confirmed before travel where applicable.

Payment methods and timing (deposit, cash to driver, or other) will be communicated with your confirmation.

5. Cancellations and changes

Please contact RideDeal as early as possible to change or cancel a trip. Cancellation or change fees may apply depending on notice period, vehicle assignment, and trip type.

No-shows or late cancellations may be charged according to the policy stated in your confirmation.

6. Passenger responsibilities

You are responsible for being ready at the agreed pickup time and location, carrying valid travel documents, and ensuring luggage fits the selected vehicle class.

RideDeal is not liable for delays caused by traffic, weather, road closures, immigration, or circumstances outside our reasonable control.

7. Acceptable use

You may not misuse the platform, attempt unauthorized access, or submit false booking information. We may suspend accounts that abuse our services or messaging tools.

8. Contact

Questions about these terms: use the Contact page or in-app support chat. For booking changes, reply through your My Bookings message thread when available.